NPS Calculator
Net promoter score from survey responses.
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ⓘ Live results
Results
- NPS
- 43
- Promoters
- 57.1%
- Detractors
- 14.3%
- Rating
- Good
Quick answer
NPS is the percentage of promoters minus the percentage of detractors.
NPS = %promoters − %detractors
How to use the NPS Calculator
- 1Count responses scoring 9-10 as promoters.
- 2Count 7-8 as passives and 0-6 as detractors.
- 3Read the score and benchmark.
Worked example
Using the values the calculator loads with:
Inputs
- Promoters (9-10)180
- Passives (7-8)90
- Detractors (0-6)45
Results
- NPS43
- Promoters57.1%
- Detractors14.3%
- RatingGood
Frequently asked questions
Do passives count?
Only in the denominator — they neither add nor subtract.
What is a good NPS?
Above 30 is strong in most industries; above 50 is exceptional.
About this calculator
- Built and reviewed by James Whitfield · How we build and test calculators
- Report an error
Results are estimates for general information. For medical, legal, structural or financial decisions, confirm with a qualified professional.